Domwstic orders are shipped via USPS or UPS, and International orders are shipped via DHL. You can choose your carrier and service at checkout. All shipping rates are calculated by the carriers.
Current shipping times are announced at the top of our home page, here: https://mooscents.com/
Orders are shipped on business days only (Monday-Friday). We are not responsible for extra shipping times due to postal service delays.
You will receive tracking information when your order ships
International shipping is available to most locations. Please make an inquiry to our email below to see if we ship to your location. Shipping and handling times will vary by location. Please allow 10 to 25 days for your international package to be delivered. International orders may also be subject to additional duties and taxes. These additional duties and taxes will appear as a line item in your cart. Your order will be labelled as, Delivered Duty Paid (DDP). Informing the relevant Customs officials that your duties and taxes were calculated and collected at checkout.
For questions regarding shipping to your location, please contact us at customerservice@moonalisa.com
Address Changes
If you provided us with an incorrect or incomplete address upon checkout, please notify us as soon as possible at customerservice@moonalisa.com. This includes out-of-date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, we will make every attempt to redirect it, but you will be responsible for any additional shipping costs. If the original package is returned to us and the additional shipping costs have been received, we will reship your order.